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Privacy Policy

Privacy Policy — S. Double Construction LTD

Effective date: 21 January 2026

S. Double Construction LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request a quote, or use our kitchen and bathroom refurbishment services.

1) Who we are (Data Controller)

S. Double Construction LTD is the “data controller” for the personal data we process.
Email: info@doubleconstruction.co.uk
Telephone: 07885 219886

2) What personal data we collect

We may collect and process the following categories of personal data:

  • Contact details: name, phone number, email address, and postcode/address.

  • Enquiry and project details: information you provide about your kitchen/bathroom project, preferred dates, budget range (if shared), photos you send us, and notes from site visits.

  • Communications: emails, messages (including WhatsApp/SMS), and call records/notes where relevant to your enquiry or contract.

  • Website usage data: IP address, device/browser type, pages visited, approximate location (city/region), referral source, and cookies identifiers (where applicable).

  • Payment and contract data: quotes, invoices, payment status, and related correspondence. (We do not require card details by email.)

3) How we collect your data

We collect personal data when you:

  • submit a contact form or request a quote,

  • call, email, or message us,

  • book work or interact with us during a project,

  • browse our website (through cookies/analytics tools, if enabled).

4) Why we use your data (purposes and lawful bases)

We process personal data only when we have a lawful basis under UK GDPR. This includes:

  • Providing quotes and carrying out our contract (e.g., arranging surveys, planning works, ordering materials, completing refurbishment) — contract / steps prior to entering a contract.

  • Responding to enquiries and customer service (e.g., replying to messages, scheduling visits, keeping records of discussions) — legitimate interests.

  • Administration, record keeping and legal obligations (e.g., invoices, accounting, tax compliance, handling complaints) — legal obligation and legitimate interests.

  • Marketing communications (e.g., updates or offers) — consent where required, or legitimate interests where permitted. You can opt out at any time by contacting us or using any unsubscribe option provided.

5) Who we share your data with

We do not sell your personal data. We may share it where necessary to deliver services or operate our business, including with:

  • Subcontractors/trades involved in your project (e.g., specialist plumbing/electrical work),

  • Suppliers and delivery partners for materials delivered to your property,

  • Professional advisers (e.g., accountants, insurers, legal advisers),

  • IT and website service providers (e.g., email hosting, website hosting, security providers),

  • Authorities/regulators where required by law.

All third parties are expected to handle personal data securely and only for the purposes we specify.

6) International transfers

Some service providers may process data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place (such as contractual protections) to protect your personal data.

7) How long we keep your data (retention)

We keep personal data only for as long as necessary:

  • Enquiries/quotes: typically up to 12 months after last contact (unless you become a customer).

  • Customer and project records (including invoices): typically up to 6 years to meet legal/accounting requirements and to handle queries.

  • Marketing preferences: until you withdraw consent or opt out.

8) Security

We use appropriate technical and organisational measures to protect your personal data, including access controls and secure storage practices. While we take reasonable steps to protect information, no method of transmission or storage is completely secure.

9) Cookies and analytics

Our website may use cookies and similar technologies to operate correctly and to understand how visitors use the site. Where required, we will request your consent for non-essential cookies. You can control cookies through your browser settings and any cookie banner/preferences tool provided on the website.

10) Your rights

If you have concerns, please contact us first and we will try to resolve the issue promptly. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

11) Complaints

You may have the right to: access your data, correct inaccuracies, request deletion, restrict processing, object to processing, and request data portability. You also have the right to withdraw consent at any time where consent is the basis for processing.

12) Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.